Employers FAQ

Renewal letters are generated 90 days prior to renewal date and mailed to Broker 75 days prior to the employer group.

Invoices are automatically generated on the 10 of each month, cutoff for all enrollment changes, payments and changes will need to be received by the 5th of the month.

A monthly change report form is included with your monthly invoice. You may use this to report any enrollment changes. Once the form has been completed you may Fax them directly to the Enrollment department at (619) 557-2343. Please be aware that for all new enrollee’s an enrollment form is required.

Yes. Please contact your Account Manager for further details by calling the toll free number (800) 260-5533.

ID cards are automatically generated once the employee is enrolled, they are mailed directly to the Group contact for distribution to the enrolled employees.

All ASH benefits are based on a calendar year.

Refer to your Invoice stub for the appropriate mailing address for premium payments.

They may refer to their plan documents or contact customer service using the toll-free number located on the back of their ASH ID card Monday through Friday 5 a.m. to 6 p.m. Pacific time.

We have a dedicated Enrollment team to assist you with these inquiries and they can be reached by calling (800) 260-5533, prompt #3.

You have 90 days from the date of termination.