Privacy Statement

American Specialty Health (ASH) values its customers and respects their privacy. ASH is committed to using customer information responsibly. ASH will not sell or rent any online information provided by a customer to third parties.

The following privacy statement discloses the privacy policy for ASHCompanies.com by describing:

  • The personal information ASHCompanies.com may collect;
  • Why the personal information is collected;
  • How the personal information will be used;
  • The choices customers have about the collection and use of personal information.

For any questions about this privacy policy, please contact us directly. ASH will respond to any questions within 10 business days from the date of receipt. Contact ASH directly through any means noted at the end of this privacy statement.

If information practices change, ASH will post the revised policy on ASHCompanies.com or will notify customers through direct communication.

What kind of information does ASHCompanies.com collect upon Opt-in?

The information collected may be considered Personal Health Information (PHI) and Personally-Identifiable Information (PII). ASH collects only the minimum PHI and PII necessary in order to complete an online request.

What sections of ASHCompanies.com collect PHI and PII?

ASH collects PHI or PII in the Administrative Appeals, Grievances, Member Benefits, and Contact Us sections of ASHCompanies.com.

  • The Administrative Appeals section requires a name, date of birth, home phone number, work phone number, address, health plan name, and a description of Appeal.
  • The Grievance section requires a name, date of birth, home phone number, work phone number, address, health plan name, and a description of Grievance.
  • The Member Benefits sections requires a last name, medical ID#, date of birth, and zip code in order to view benefits with ASH.
  • The Contact Us form collects information such as a name, e-mail address, mailing address, and/or telephone number.

Why is PHI and PII collected?

PHI and PII is used solely to address customer requests regarding Administrative Appeals, Grievances, Member Benefits, and Contact Us sections of the Web site. ASHCompanies.com will identify the sole reasons for collecting PHI and PII at the time of submittal.

A customer may always choose not to provide PHI and PII. However, should there be a refusal to provide PHI and PII ASHcompanies.com will not be able to perform the requested functions.

How does ASH use PHI and PII?

ASH collects PHI and PII (including, but not limited to name, e-mail address, mailing address, and/or telephone number) when user commences communications with ASH.

ASH may utilize the provided PHI and PII to send e-mails regarding ASH products and services as well as email responses to specific requests made on ASHCompanies.com. When any personal or general information is sent through ASHCompanies.com the information is given only to the person best suited to process the request, answer questions, or resolve concerns. Customers may also be contacted via phone, U.S. Mail or e-mail if ASH needs to clarify information submitted or if ASH feels the requested information is best conveyed via phone, U.S. Mail or email.

What information does ASH share with third parties?

As stated previously, ASH will not sell or rent any online information provided by a customer to third parties. However ASH may provide reputable third party vendors with aggregate statistics regarding customers, ASHcompanies.com traffic patterns, and related site information. The information provided will not include PHI or PII, meaning there will be no personal information. In addition, ASH may release account information to a third party when ASH believes, in good faith, that such release is reasonably necessary to:

  1. comply with law;
  2. enforce or apply the terms of any user agreements;
  3. protect the rights, property or safety of ASH, ASH users, or others.

How can users Opt-Out of collection of PHI or PII?

To Opt-Out of providing PHI or PII while using ASHcompanies.com, contact ASH directly using the service@ashn.com or the contact information provided at the end of this privacy statement, rather than using the Contact Us form.

Please be aware, if PHI or PII is not provided ASH will not be able to contact a customer to resolve issues.

What are ASH's limitations on amendments, deletion, or removal of PHI and PII?

Members maintain the right to amend PHI or PII if the member believes the PHI or PII is inaccurate or incorrect. A request for an amendment must be made in writing on American Specialty Health’s (ASH) Member Request to Amend Protected Health Information form, available online or upon request through the contact information at the end of this privacy statement. Failure to fully complete all sections of the form may result in the form being returned to you. Response to the request for amendment will be issued within 30 days of receipt of the completed form. However, ASH may obtain one 30-day extension by sending the member a written notice stating the reason for the delay and the expected date of the response.

ASH may deny the member’s amendment request under the following circumstances:

  • The PHI or PII is accurate and complete.
  • The request for amendment was made verbally.
  • The request does not state a reason for the amendment
  • ASH did not create the PHI or PII, unless the originator is not available to act on the request.

PHI and PII cannot be removed from the system and will be retained for a minimum of 7 years in accordance with the record retention policy. User accounts, however, may be disabled upon written request, using the contact information at the end of this privacy statement.

How can users remove information from e-mail, phone, and U.S. mail lists?

ASH communicates with customers only if requested. If the preference is to not receive information from ASH contact ASH directly through any means noted at the end of this privacy.

You can unsubscribe from the newsletter by replying to any e-mail with the word "unsubscribe" in the subject line. Instructions for unsubscribing are included each e-mail about the newest edition of the newsletter.

Unsubscribe requests may take up to 30 days to process once received. After removal from an email or mail list ASH will maintain name(s) in a "do not mail" file to ensure the request is honored.

How does ASH protect the privacy of minors?

ASH is concerned about the safety of children when they use the Internet. If ASH becomes aware that a subscriber is under the age of 18 and has registered without prior verifiable parental consent, ASH will remove his or her personally identifiable registration information from our files.

What are cookies? How does ASH use cookies on its sites?

A cookie is a small data file that Web sites often store on a computer's hard drive when their sites are visited. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites visited. ASHcompanies.com uses cookies, but the cookies are never stored on the user’s hard drive. The cookies are destroyed or expire when the user exits the ASHCompanies.com site or when the session ends.

How does ASH ensure information is secure?

In order to maintain the confidentiality of a customer’s PHI and PII ASH enforces strict company-wide policies regarding privacy, security, and confidentiality on staff members as well as Ashcompanies.com. ASH limits access to customer PHI and PII to only the appropriate ASH staff members. For instance, where a grievance or appeal is submitted, only ASH’s grievance and appeals staff assigned the request and ASH’s information systems staff who maintain ASHCompanies.com may view the PHI and PII.

ASH has an organizational commitment to protecting privacy and security. All employees who work on ASHCompanies.com are aware of security policies and practices through employee orientation and annual refresher training. PHI and PII is secured in an isolated database with tightly restricted access. Employees authorized to view this information are authenticated prior to gaining such access.

ASHCompanies.com reviews online security on an ongoing basis. In addition to daily security administration and response activities, the ASHCompanies.com environment undergoes an overall security review on an annual basis.

What is ASH’s advertising policy?

ASH does not allow third-party advertising on any of its Web sites.

What is ASH’s policy regarding links to other Web sites and services?

ASHCompanies.com links to other sites to verify participation in programs that protect privacy and security. ASHCompanies.com also links to Adobe.com to allow users the capability to view and print PDF documents located on the site. No PII or PHI is shared with these sites. The appropriateness of links to external sites is reviewed semi annually.

How can users contact ASH with questions or for more information?

Questions may be submitted online using ASH’s contact us page. ASH is a privately held corporation. All Web site operations are conducted and maintained by staff affiliated with ASH. ASH is a Delaware corporation domiciled in California with the corporate office located at 10221 Wateridge Circle, San Diego, CA 92121.

  • U.S. Mail
    ASHA
    P.O. Box 509077
    San Diego, CA 92150-9077
  • By Phone
    (800) 972-4226 (toll free)
    Monday – Friday, 7 a.m. to 6 p.m. (PST)
  • E-mail
    service@ashn.com

Use of this site is governed by the ASH Terms & Conditions.

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